642-164 study guide
Unified Communications Contact Center Express.(UCCX)
- Exam Number/Code : 642-164
- Exam Name : Unified Communications Contact Center Express.(UCCX)
- Questions and Answers : 68 Q&As
- Update Time: 2009-12-28
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Exam : Cisco 642-164
Title : Unified Communications Contact Center Express.(UCCX)
1. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel
Answer: DE
2. When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.
Answer: D
3. Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page
Answer: B
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